Field troubleshooting, OTA updates, calibration questions, and integration help. Get a real engineer on the line.
Monday – Friday · 9am – 5pm ET. Talk directly with an engineer for active deployments and urgent field issues.
Reply within one business day. Best for non-urgent issues, OTA scheduling, and integration questions.
Install walkthroughs, calibration steps, OTA notes, and integration docs. Self-serve answers in minutes.
Helps us get to a resolution faster. Include what you can, nothing required.
Sensor serial number(s) involved
Deployment location: corridor, intersection, or site name
What you observed and roughly when it started
Any recent network, power, or firmware changes
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