Customer Support

Direct access to the engineers behind your sensors. Call us, email us, or schedule a working session. Same team, same time zone, same building: Charleston, South Carolina.
Get in touch
Three ways to reach the team.
Call us
(843) 800-0986
Best for urgent installs, calibration questions, and active troubleshooting. We answer the phone, no IVR maze.
Email us
info@omnisightusa.com
Best for documentation requests, integration questions, RMA tickets, and anything that benefits from a written trail. One business day reply.
Schedule a session
Book a working call
For new deployments, custom integrations, or anything where it’s easier to show than tell. A regional rep will reach out to set a time.
Help yourself
Common topics, faster than waiting on a ticket.
Install a new device →
Walkthrough for setting up a FusionSensor v5 in Omnisight Connect, from key entry to first data stream.
Documentation & spec sheets →
Spec sheets, install guides, API reference, and data output specs for NTCIP, SDLC, MS2, and JSON.
Field troubleshooting →
Quick phone and email contacts for OTA updates, calibration, and on-corridor questions when something doesn’t look right.
Walkthrough videos →
Field-recorded installs, deployment recaps, and product demos, sometimes a 90-second clip is faster than a doc.
What you can expect
Real people. Honest timelines.
1 business day
Email and form replies: written, attributable, from a person you can call back.
Live
Phone support 9 a.m. – 6 p.m. Eastern, Monday through Friday. Urgent install support outside hours by arrangement.
No IVR
No menus, no overseas queue. You reach the team that builds and deploys the sensors.
Still stuck? Send us a note.
Tell us what you’re running into. We’ll route you to the right engineer.
Contact the team →